In simple terms, the two companies failed to offer refunds as required per the French Consumer Code and failed to inform consumers of the lack of said consumer protection.Īrticle L221-18 of the French Consumer Code states that consumers have a right to demand refund for a period of up to 14 days from the date of purchase. The fines, imposed by the Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF), also require the two companies to display a notice on their storefronts informing French consumers of the penalty.ĭGCCRF’s decision appears to be the result of both companies violating three Articles of the French Consumer Code: L221-5, L221-28 13°, and L221-18. ![]() Valve and Ubisoft have been found to be in breach of French law, with the two companies being penalized with a monetary fine of €147,000 and €180,000 respectively.
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